If your computer is connected to an Ethernet network, then:Ĭheck if the Ethernet cable and connectors are not damaged.Ĭheck the connectors at both ends for any obvious damage. Try one or more of the following: Check if the computer is using an Ethernet connection The printer driver is installed on the computer from which you are performing a task. The printer, the computer, and the access point (wireless router) are turned on.Īll switches, hubs, and other connecting devices are turned on. The printer and computer are on different networksīefore you begin troubleshooting, make sure: For more information about printing a network setup page, see the User's Guide on the Printer Driver and Documentations CD. It will appear in the UAA field of the network setup page.
Print a network setup page if you cannot locate the printer MAC address. If MAC filtering is enabled in your access point (router) and you want to add a printer to your network, the MAC address of the printer must be included in the MAC filter list. A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses are allowed to operate on the network. It will appear in the UAA field on the network setup page. Print a network setup page if you cannot locate the printer MAC address. The MAC address appears in the following format: If the printer has a factory-installed internal print server, the MAC address is a series of letters and numbers located on the MAC address sheet that came with your printer. When installing the printer on a network, make sure you select the printer with the correct MAC address. This is called the Media Access Control (MAC) address. Most network equipment has a unique hardware identification number to distinguish it from other devices on the network.